SECTION 1
•Introduction
•Instructions
•Customer
Svc
SECTION 2
•Email Settings
•WebMail
SECTION 3
Adding Sound & Music
SECTION 4
Flash Demos
◊H-Sphere CP
◊MonsterControls
◊FrontPage
◊WsFTP
◊Cute FTP
◊SmartFTP
SECTION 5
56k Dialup
Dialer Settings
Error Codes
Accelerator
SECTION 6
Title 1
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When there is a problem
connecting to the Internet via Dialup, you are normally presented with a
numeric error code and message. This section explains some of the most
common error codes and remedies. Which 'Error Code'
are you receiving?
◊Username / Password
Error Codes 691
Please take the
following steps to troubleshoot this problem:
 | Confirm that you
are using the correct username and password. The username includes all
that is before and after the '@' symbol. The password is case sensitive.
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◊PPP Timeout
Error Codes 718, 720, 721
Please take the
following steps to troubleshoot this problem:
| You may want to
try connecting at a different time of day, or you may want to try using
an alternate access number.
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| To check whether
your access number is working, dial the number directly using your
telephone instead of your modem. If you do not hear modem handshaking
sounds, then there may be a temporary problem with the access number.
You should try again later, or try connecting using a different access
number.
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| If you hear a
modem pick up on the other end when you dial—either with your modem or
with your telephone—but are still unable to connect, your modem may not
be properly configured. You should review your modem configuration.
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| You may have to
update your modem's drivers. Your modem manufacturer should be able to
instruct you as to how to update your modem drivers. |
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