Intro & Installation (WinVNC)
This small program is used to allow our support technicians the ability ro access, view and change settings on your computer. With it, we can not only assist you, but we can actually setup services like your dialup account for you.
WinVNC can be running in two ways: in the application mode and as a Windows service. In the application mode, the server can be running only during the current user session, and will close on the logout. To start WinVNC in the application mode, choose the shortcut Programs->TightVNC->Launch TightVNC Server from the Start menu.
Regardless of the way WinVNC was started, it will show the Properties window on the first startup, to let you enter the password you will use in the viewer to allow access. Note that for security reasons, without the password, we cannot access your computer. Also, if WinVNC is not running, we cannot access your computer.
On successful startup, TightVNC will add a small icon to the tray in the system task bar. The icon has white background if there is no viewers connected, and inverted colors when at least one viewer accesses the desktop. Moving the mouse over this icon shows the IP address of the machine (which can be entered by us to access your computer).
Right-clicking on the tray icon will bring up a menu with the following options on it:
Most of the options found in the Properties dialog are documented in the official VNC documentation. In TightVNC Properties dialog, you can find an additional "Advanced" button. Unlike the standard VNC, TightVNC allows you to set a number of advanced settings directly from the WinVNC GUI, and to apply changed settings immediately. There is no need to launch regedit to set query options, connection priority, allow loopback connections, or disable the HTTP server etc.
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